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We are committed to providing our clients with excellent
service. Doing business with a Property and Casualty insurance broker
involves providing information about yourself, so protection of your
personal information is one of our highest priorities.
Our brokerage and the insurance industry have a
solid track record of respecting your right to privacy and
safeguarding your personal information. As a result of federal
legislation, we've further strengthened our privacy commitment by
informing you of why and how we collect, use and disclose your
personal information. You can be assured that we'll only handle your
personal information in a manner that a reasonable person would
consider appropriate in the circumstances.
This brochure is a brief summary of our
privacy practices.
Why do we collect personal information?
When you first become a client or whenever you
acquire or renew a product from us, we need to collect some of your
personal information. Common purposes for which we collect your
personal information are to:
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Enable us to acquire or renew an insurance
policy for you;
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Assist you and assess your ongoing needs for
insurance;
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Assess your need for other products, such as
financial products, and to offer them to you;
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Ensure your information is accurate and
up-to-date; and
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Protect us both against error or fraud.
What personal information do we collect?
Personal information is information that
identifies you as an individual client and relates specifically to
you. Depending on the purpose(s) for which we need to collect it, we
may ask for the following personal information about you including:
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Basic information such as your name, address,
telephone and fax numbers, e-mail address, birth date and marital
status
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Claims history
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Credit and past payment records
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Driver's record
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Details about your property such as the value
of your home and its contents
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Medical information such as any condition that
may affect the operation of a vehicle
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Employment information
We may obtain this information from:
Who do we disclose your personal information to?
For many of the purposes identified above, we
will need to share your personal information with others in order to
serve your needs. These other parties commonly include:
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Insurance companies
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Other
insurance brokers or agents
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Credit
organizations
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Professionals working with us such as adjusters or lawyers
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Financial institutions. For example, the organization that carries
your mortgage
How do we protect your personal information?
In order to protect your personal information
and right to privacy, we will:
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Not collect, use or disclose your personal
information for any purpose other than those that we identify to
you.
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Keep your personal information only for as
long , as we need it to fulfill the stated purpose or as required
by law.
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Maintain your personal information in as
accurate, complete and up-to-date a form as possible.
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Safeguard your personal information to the
best of our ability.
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Respond to any request you may make to access
or correct the personal information we hold about you.
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Obtain the appropriate consent from you for
the collection, use or disclosure of your personal information.
Consent
We may obtain your express consent or we may
determine that consent has been implied by the circumstances.
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We might ask you for your express consent in
writing, for example in a signed consent or application form.
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We may ask for your express consent in person
or over the telephone.
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We may determine that by seeking insurance
through our organization, your consent has been implied for us to
deal with your personal information in a reasonable manner.
There are also legal exceptions in which we will
not need to obtain your consent or explain the purposes for the
collection, use or disclosure of your personal information. For
example, this could apply when there is an emergency situation, or
if it is necessary for your protection or ours.
You can control how we handle your personal
information
We want you to know that you do have choices in
this matter. You could refuse to allow us to obtain, use or share
your personal information or you could also withdraw a previously
given consent at any time.
However by doing that, depending on the
situation, you may be limiting or even preventing our ability to
provide you with the product or service you desire. For example, if
you do not allow us to obtain information about your driving record,
it is unlikely that we will be able to provide you with auto
insurance. We'll be happy to discuss particular situations with you
to help you with your decision.
Contact Information and resources
We are committed to treating you with respect
and courtesy, and to providing the highest level of service.
Please contact our Privacy Officer at the
address below if you:
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Wish to access your personal information.
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Wish to change your consent to the ways in
which we may collect, use or disclose your personal information.
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Have a complaint about our privacy policies,
or the manner in which we've handled your personal information.
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Have any other questions about our privacy
policies, wish to obtain a copy of our Personal Information Policy
& Procedure Handbook, or request additional information.
We will respond to you promptly and do our
utmost to resolve your concerns. To find out more about federal
privacy laws, please contact the Office of the Privacy Commissioner
at
1-800-282-1376 or visit their website at <www.privcom.gc.ca>.
Your best Insurance is an insurance broker
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Head Office |
3000,
10303 Jasper Avenue
Edmonton,
Alberta |
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T5J 3N6 |
Tel:
Phone:(780) 423-1317
Fax:Fax:(780) 428-6485
Toll free (888) 288-1088
jfolk@jfolk.com |
INSURANCE BROKERS ASSOCIATION OF CANADA
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